Privacy & Cookies Policy

PRIVACY POLICY

We take your privacy very seriously. This document outlines how we collect and use your data, and gives you information about your rights.

WHO ARE WE?

Beachcover Ltd is an online retailer specializing in resort wear.  We are based in the UK.  Our registered address is Clovelly, Northfield Avenue, Lower Shiplake, Henley on Thames, Oxfordshire, RG9 3PB, UK.  This privacy policy covers the use of data by Beachcover. You can contact us at this address or via our customer service team:  theteam@beachcover.com.


For legal purposes, Beachcover is known as the 'data controller'.

HOW DO WE COLLECT INFORMATION?

When you place an order online or by phone 

We will gather all the information we need to process your order. (For example: name, email, postal address, billing address, card number or other payment method details, contact phone number. We also capture your IP address for fraud check purposes only). When you first place an order online you will also be given the option to opt in for email marketing. We will not send you email marketing unless you tick the box to ask us to, or unless you have asked us to previously. You can opt out of email marketing at any time by clicking the Unsubscribe link at the bottom of any email, or by contacting customer services. 

As with all sensitive data we keep all of these details securely in our systems. The exception is payment details which are sent to and managed securely by our payment service provider. We do not keep a record of your credit card, for example, apart from the card type and last four digits for reference. 

When you opt in to receive marketing communications from us 

There are several ways you might do this, for example:

  • using an online form;
  • when entering a competition and asking us to send you emails.

You can opt out of email marketing at any time by clicking the Unsubscribe link at the bottom of any email, or opt out of any marketing by contacting customer services. 


Using cookies on our website 

Cookies

Like many shopping sites, we use cookies to keep track of your current session on the website and to enable you to store items in your shopping basket whilst you are on the site.  A cookie is a small text file that a website sends to your browser which may then store it on your system.  Most browsers are set up to accept cookies by default but you do not have to accept then and your browser will give you the option whether to accept them or not.

We use cookies to store items in your basket and so if your browser is set to reject them you will be unable to use the shop on the website.

Cookies do not store any personal information but allow us to understand when you visit the site, how you use it and what products you may be interested in.  This enables us to personalize content you may see on the website.

 

WHAT WE DO WITH YOUR DATA?

When you place an order online or by phone – fulfilling your order 

Primarily we use the data you provide to us to fulfil our contract with you: we use your delivery address to know where to send your order; we use your email address and mobile phone number to update you about your order status. 

When you place an order online or by phone, or make a transaction in store – marketing 

For marketing purposes we also use transaction data to analyse customer behaviour and to ensure we send you the most appropriate marketing (if you have said you want us to). For example,

  • if you buy a certain product we might send you information relating to other products based on your purchase history;
  • if we want to know how many customers live in a certain area, we might generate a report to find that out.

The legal basis we use for processing data for marketing purposes is called 'legitimate interest'. 

We have a legal obligation to keep this data for six years in case we need to refer to it.

 

When you opt in to receive marketing from us 

We use any data you provide to us (at any time) as way to send you the most relevant marketing. For example:

 

If you have not made a transaction with us, but you have opted in to receive marketing by email or any other method the legal basis for processing is called 'consent'. 

We will keep personal data unless you tell us you no longer wish to receive marketing from us, in which case we will remove your opt-in, but keep non-transactional data for twelve years afterwards in case you change your mind. 

 

 

SHARING YOUR DATA

 

We do not share your data with any third party outside of Beachcover Ltd.

We do pass some data to third parties in order for them to fulfil services for us, but they can only use this data to fulfil those services for us and cannot pass it on, use it to fulfil services for other companies, or use it for their own interests. The types of companies we use are, for example:

  • courier companies (to send orders);

 

  • customer review companies (so you can leave feedback and we can improve our service to you).

We are also obliged to pass your personal data onto a legal authority if instructed to do so under certain circumstances, for example, for the prevention of crime.

 

YOUR RIGHTS RELATING TO PERSONAL DATA

 

You have the right to access your personal data (to ask us what information we hold about you).
You have the right to ask for your data to be deleted or corrected.
You have the right to ask us to stop processing your data.
You have the right to stop receiving marketing from us. 

For all of the above, please do get in touch. Where we are obliged to comply with your request we will do so as quickly as possible.

 

COMPLAINTS

 

If you have a complaint about the way we use your data please contact us. If we cannot resolve the problem for you, you can also contact the Information Commissioner's Office (ICO): https://ico.org.uk/.